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| CHRISTOPHER COLUMBUS |
The event is celebrated as Columbus Day in the United States, as Día de la Raza in many countries in Latin America, as Discovery Day in the Bahamas, as Día de la Hispanidad and Fiesta Nacional in Spain, as Día del Respeto a la Diversidad Cultural (Day of Respect for Cultural Diversity) in Argentina and as Día de las Américas (Day of the Americas) in Uruguay. These holidays have been celebrated unofficially since the late 18th century, and officially in various areas since the early 20th century.So, in the spirit of Columbus, let's explore a few books - 3 to be exact, like the number of Columbus' ships: the Nina, Pinta and Santa Maria (oh, I can't help myself).
I'm giving away my review copies of each of the three following books (to three different readers). If you'd like to enter to win one of them, please email me at mkaras@pottsmerc.com and be sure to include which book you want and your mailing address. I'll pick one winner for each book and mail them out within the week.
Book summary:
Service connects us all. Every time we go to the store, ride the bus, call the doctor, or even attend religious services we experience service. But at work we delegate service to a single department that is guided by anecdotal wisdom and clichés like "the customer is always right." We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate employees' ability to deliver.
If service is everywhere, why aren't we doing it better?
Ron Kaufman believes we can do it better, and knows exactly how. After more than 25 years of helping leaders transform their service cultures, Kaufman has discovered that while each successful organization is different, the architecture they apply to build an uplifting service culture is the same.
In this book, Kaufman reveals the 5 key elements of uplifting service-the architecture for a self-sustaining service culture and a prescription that works. He lays out the steps you can take to build a sustainable culture that delivers it every day, and offers tools and practices that have been proven effective in business, government, communities, and homes on every continent and in many languages.
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| RON KAUFMAN |
About the author:
Ron Kaufman,
the founder of UP! Your Service, is the world’s premiere
thought-leader, educator, and motivator for uplifting customer service
and building service cultures.
Ron is a columnist at Bloomberg Businessweek and he has been featured in The Wall Street Journal, The New York Times, and USA Today.
With powerful insights from working with clients all over the world in
every major industry for more than two decades, Ron is an inspiration to
leaders and managers in his high-content, high-energy speeches and
impactful, interactive workshops. He is rated one of the world’s Top 25
Who’s Hot speakers by Speaker Magazine. Ron is passionately committed to uplifting the spirit of service worldwide.
2) "Your Best Just Got Better: Work Smarter, Think Bigger, Make More" by Jason W. Womack (Wiley, February 2012, $24.95, 251 pp.)
Book summary:
Imagine if your best just got better every single day.
In Your Best Just Got Better, productivity expert Jason Womack
teaches readers that working longer hours doesn't make up for a flawed
approach to productivity and performance. Workers need to clarify their
habits, build mindset-based strategies, and be proactive. Womack's
signature "workplace performance" techniques offer specific strategies
to consistently and incrementally improve performance.
Readers will:
Making your best better won't happen overnight, but learning how to
effectively manage just a few critical success factors lead to an
effective workday and an overall successful professional career.
Readers will:
- Understand the fundamentals of workflow and the principles of human performance
- Arm themselves with the tools and the processes to get more of their work done, on time, with fewer resources, and with less stress
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| JASON WOMACK |
About the author:
Jason Womack is CEO and founder of the Jason Womack Company, which provides
customized training on workplace performance. As an executive coach, he
shows clients—managers, employees, and entrepreneurs—how to work smart,
think big, and make more. Coaching hundreds of individuals and traveling
extensively, Jason has facilitated more than 1200 Workplace Performance
workshops.
3) "Spark & Hustle: Launch and Grow Your Small Business" by Tory Johnson (Berkley Trade Paperback, June 2012, $15, 304 pp.) ** Please note, my review copy is a paperback uncorrected proof, not a finished copy of the book **
Book summary:
Some people are willing to spend their lives working for someone
else. Not you. You’re ready to start your own business—or grow your
existing business into something bigger. You’re ready to take control of
your life, your finances, your future.
Tory
Johnson helps you make it happen. Based on her phenomenally successful
“Spark & Hustle” workshops, Tory breaks down the basics, and helps
you create a plan for success, including:
- Exploring your motivations to profit from your passion
- How to nail a one-page business plan to launch your idea with clarity and confidence
- Finding the money to get going, perfecting your revenue and pricing
- Making social media (and other free tools) profitable for you
- Mastering sales without cringing at the thought of asking for money
- Detailed strategies for every aspect of your start-up and tactics to hustle for ongoing small business success
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| TORY JOHNSON |
About the author:
Tory Johnson is the founder and CEO of Women For Hire, which produces recruiting events across the country; a contributor for Good Morning America; and a contributing editor at Success Magazine. She is the New York Times bestselling author of Fired to Hired and Will Work from Home.
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