Friday, June 13, 2008

‘Life lessons’ may not solve the mysteries of the universe, but could give you a chuckle


Reviewed: “Do You Know How to Shut Up? And 51 Other Life Lessons That Will Make You Uncomfortable,” by Michael Staver, Mac Daddy Publishing, 2008, $14.95, 119 pages.


Knowing when to shut up, according to author Michael Staver, is a lost art.

I would have to agree. Especially in my office (no offense, coworkers).

Journalists, you see, not only love to write, they loooooove to share their opinions. Mostly about politics. Ick.

“Have you ever been in a conversation with a person who has already made his point but just won’t let it go?” Staver asks in his book “Do You Know How to Shut Up? And 51 Other Life Lessons That Will Make You Uncomfortable.” (Yes! The answer is yes!)

He continues, “Worse yet are you that person? Some people love the sound of their own voices, while others may simply chatter on out of nervousness or because they are uncomfortable with silence. Regardless, it’s annoying and counterproductive.”

The key, according to Staver, is to simply become more comfortable with speaking less, and more effectively. This will come with practice, he says.
This is less of a tip, than a way to get an eye-catching title for a book of business-related tips (about one every other page).
Marketed as a business/self-help book, “Do You Know How to Shut Up?” is a compilation of short bursts of advice Staver has passed along to his clients over the years. He’s CEO of The Staver Group, a national team of strategic business advisors and coaches.
Other gems Staver shared from lessons learned over the course of his 25-year career include: Can You Be Still? How Clear Are Your Boundaries? What Does It Take to Communicate with the Opposite Sex? Do You Know How to Handle Challenging People? Who Should You Blame? And Do You Stand Out (In a Good Way)?
Come to think of it, these are all kinda funny and perhaps are all good questions for anyone in business.
Consider Staver’s Life Lesson No. 8: Can You Be Still?I’m as guilty as anyone of trying to do too many things at once, and of “not seeing the forest through the trees,” as my mom likes to tell me.
Staver seems to think meditation is the answer.
“The most effective way to get more of what you want, and less of what you don’t want, is to commit to stillness on a regular basis,” he writes. “Stillness does not necessarily involve sitting quietly at the feet of some monk in a mountain hideaway. It is about a mindset and a willingness to approach stillness physically, emotionally, mentally and spiritually.”
To achieve this elusive stillness, Staver offers some homework suggestions including setting aside time to do nothing each week — even penciling it in on your calendar — and turning off all computers and cell phones while you’re at it.
“Be patient,” he advises. “It will take about one month before you really experience results.”
Life Lesson No. 27: Do You Know How to Handle Challenging People? — is a surprising mere three short paragraphs long. The gist is, difficult people aren’t worth your time.
What’s helpful are Staver’s strategies for dealing with said difficult people. These include, “Determine how much mental and emotional energy you are willing to invest in a particular person.”
The trouble is, you’re usually far more invested than you’d like to be when you realize that person’s such a pain.
Well, this book might not be the key to the mysteries of the universe, but it’s a cute little book. Probably better for a laugh than for actually helping you out of challenging office situations. But, then, we could all use a little more laughter. Or stillness.

Monday, June 2, 2008

Unaccustomed Earth

Unaccustomed Earth Unaccustomed Earth by Jhumpa Lahiri



My review


Because there's more to life than business books, and because I read more fiction than books of the business variety, today I'm trying something new and posting a review of my latest read fiction, a book of stories by Jhumpa Lahiri (2008 by Knopf Canada, 224 pages).

Also, I'll plug my online book club here, which contains my reviews of both regular old books and business books. It's a great way to find new books to read.
Check out my reading list on Goodreads - where you can see what your friends are reading:
http://www.goodreads.com/friend/i?i=LTM2MDcwNTQzNDA6MjU3%0A

Like Lahiri's first collection of stories, The Interpreter of Maladies, each intricately-woven tale is like a gorgeous jewel that you feel you're the first to discover. The theme of "unaccustomed earth" - of families displaced and children who grow up torn between two cultures - pervades each of the stories, none of them very short. I liked that the last three stories are linked and are told from the viewpoint of a girl and boy who meet in childhood then later as adults. It's comforting, compelling to travel with them through the sometimes painful parts of their lives, to meet up with them again, years older, in the next tale. Even if, and especially if, there is no happy ending.

Lahiri's writing is unexpected, rich and stunning. I can't wait 'til her next book.


View all my reviews.

Wednesday, May 7, 2008

‘Commerce with a cause’ and divine customer service

Reviewed: “LaserMonks: The Business Story Nine Hundred Years in the Making,” by Sarah Caniglia and Cindy Griffith, McGraw Hill, 2008, $21.95, 180 pages.

When your printer runs out of ink, wouldn’t you feel better buying a replacement cartridge from a business that gives part of your purchase price to good works?

That’s the story behind “LaserMonks: The Business Story Nine Hundred Years in the Making,” by Sarah Caniglia and Cindy Griffith.

It’s about a group of Cistercian monks in Wisconsin who run a mail-order ink- and-toner business so their abbey can be self-sustaining. They also believe in going the extra mile when it comes to customer service and donating to charities.

“In the next 10 years, the trend toward purchasing with a purpose will continue to grow. Consumers will demand that the goods and services they purchase come from companies that are actively involved in doing good works in the community,” write the authors.

The monks choose a “charity of the month” each month and announce it on their Web site. They also allow customers to choose additional charities to receive funds.

That quirky little premise was enough for me to give the book a read. That and the fact that they call their employees “MonkHelpers.” Weird, but cute.

Caniglia and Griffith are these two marketing geniuses who moved to Wisconsin to live with the monks to try to help make the business a success. They run MonkHelper Marketing, Inc., the company that manages LaserMonks.com on the monks’ behalf.

The two women developed a customer-service philosophy, along with their monk friends, that follows the Rule of St. Benedict: “kindness, hospitality, and charity above all.”

Treating customers well and continually seeking to improve the customers’ experience kept them coming back.

“We realized that rather than pat ourselves on the back for satisfying 98 percent of our customers, we needed to dig deeper into the two percent who had a less-than-stellar experience,” Caniglia and Griffith write.

The company now surveys customers quarterly to find ways to improve customer service.

“The more we do to care for our customers, the more they care for LaserMonks, which enables us to do more for the community at large,” the authors write.

Since the concept was developed in 2001, the LaserMonks’ business has grown to a $10 million per year venture, all the while keeping charity at the heart of everything they do.

This kind of story — monks in middle America running a successful online business and sharing their marketing secrets — isn’t published every day. Though it was a little dull and longwinded in parts, the core philosophy is unique and interesting.

The next time my printer needs ink, I’ll look to LaserMonks.com. Not just for the competitive prices and mission of charity, but for the knowledge that if I need customer service, I will be taken care of. That’s a rarity in today’s world, and especially in e-commerce.

Enter to win a gently used copy of “LaserMonks” by emailing your mailing address to mkaras@pottsmerc.com